Frequently Asked Questions (FAQ)

What is Her Empire Collection?

Her Empire Collection is a lifestyle brand dedicated to empowering women through thoughtfully designed home décor, drinkware, apparel, journals, accessories, and gifts. Our mission is to inspire confidence, ambition, self-care, and everyday luxury.

When will my order ship?

Most orders are processed within 2–5 business days. Once your order ships, you'll receive a confirmation email with tracking information.

How long does shipping take?

Shipping times vary depending on your location. Most U.S. orders arrive within 3–7 business days after they have been shipped.

Do you offer tracking?

Yes! As soon as your order ships, you'll receive an email with your tracking number so you can follow your package.

Are your products made to order?

Many of our products are made to order to help reduce waste and ensure each item is created especially for you. Because of this, production may take a few extra days before shipping.

What is your return policy?

If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery. We will work with you to resolve the issue as quickly as possible.

Can I cancel or change my order?

Orders begin processing quickly. If you need to make a change or cancel an order, please contact us as soon as possible. While we can't guarantee changes after production begins, we'll do our best to help.

What payment methods do you accept?

We accept major credit and debit cards, Shop Pay, Apple Pay, Google Pay, PayPal, and other payment methods available during checkout.

Do you ship internationally?

International shipping availability depends on your location and the products ordered. Shipping options will be displayed during checkout if available.

How do I contact customer support?

You can reach us anytime at herempirecollection@gmail.com. We aim to respond to all inquiries within 24–48 business hours.

Do you offer discounts?

Yes! New customers can sign up for our email list to receive 15% off their first order. We also offer exclusive promotions throughout the year.

What if my package is delayed?

Shipping carriers may occasionally experience delays beyond our control. We appreciate your patience and recommend using your tracking information for the latest updates.

My item arrived damaged. What should I do?

Please email us at herempirecollection@gmail.com with your order number and clear photos of the damaged item. We'll review your request and work toward a prompt resolution.

Can I purchase items as gifts?

Absolutely! Our products make wonderful gifts for birthdays, holidays, Mother's Day, graduations, housewarmings, entrepreneurs, and other special occasions.

How can I stay updated on new collections?

Subscribe to our email newsletter and follow us on social media to receive updates on new arrivals, exclusive collections, sales, and special promotions.

Why shop with Her Empire Collection?

Because powerful women deserve powerful things. Every collection is created to inspire confidence, celebrate ambition, and help you build a beautiful space and lifestyle that reflects your empire.